Question 1

How do I book a cab?

Accepted Answer

You have multiple options for booking a cab with us: through our website, mobile app, or by dialing our hotline. Just share your location, destination, and any specific requests to get started.

Question 2

When are you open?

Accepted Answer

Our services are available around the clock, 24/7, ensuring you have access whenever you require them.

Question 3

How are fares calculated?

Accepted Answer

All our pricing for our services is determined by The Vale of Glamorgan Council's metering system.

Question 4

Are your drivers licensed and insured?

Accepted Answer

Yes, all of our drivers hold licenses issued by either the Vale of Glamorgan council or Cardiff council. Each driver has undergone a thorough background check prior to joining Cabs 64, and all our vehicles are comprehensively insured.

Question 5

How can I pay for my ride?

Accepted Answer

We offer multiple payment options to suit your preferences, including cash, credit/debit cards, and various mobile payment methods (i.e. Apple Pay).

Question 6

Can I track my cab's location in real-time?

Accepted Answer

Our app provides real-time tracking of your cab's location and estimated arrival time. You'll also receive text notifications confirming your ride, ride details, proximity alerts, and a convenient payment link at the end of your journey.

Question 7

Do you offer services for passengers with special needs?

Accepted Answer

We unfortunately are unable to offer services for passengers with special needs.

Question 8

What safety measures do you have in place

Accepted Answer

Safety is our top priority, reflected in our commitment to regular vehicle maintenance, comprehensive driver background checks, and strict adherence to local safety regulations. Additionally, our app includes a journey-sharing feature, ensuring your safety at all times, regardless of the hour.

Question 9

Do you offer airport transfers?

Accepted Answer

Yes, we offer dependable airport transfer services that you can pre-book for both arrivals and departures. You can get in touch with our team on 029 2070 6464 or conveniently fill out our form on our Airport Transfer page to make your reservation.

Question 10

Can I book a ride in advance?

Accepted Answer

Yes, you have the option to pre-schedule rides through our app or by making advance phone reservations, guaranteeing transportation precisely when you require it.

Question 11

How can I provide feedback or report an issue?

Accepted Answer

We highly appreciate your feedback. If you encounter any issues or would like to share your thoughts, you can do so through our app, website, or by reaching out to our customer service hotline

Question 12

What should I do if I've misplaced an item?

Accepted Answer

To retrieve a lost item, please follow these steps:

1. Contact our customer service number immediately to report the lost item.

2. Provide as much detail as possible about the item, including where and when you think you may have left it in one of our vehicles.

3. Our team will assist you in locating the item by checking with the driver of the vehicle you traveled in.

4. If the item is found, we will arrange for its return to you as soon as possible.

5. If your item is not found right away, we will continue to search and keep you updated on the progress.

Please remember that the sooner you report a lost item, the higher the chances of successful retrieval.

Question 13

How do I download the Cabs 64 App?

Accepted Answer

You can easily download the Official Cabs 64 App from either the App Store or the Play Store. Alternatively, you can quickly access the app by scanning the QR codes available on our website.

Question 14

How can I change my phone number

Accepted Answer

If you change your phone number, you will have to create a new account.

Question 15

How can I save my favourite addresses?

Accepted Answer

You can save your favourite addresses multiple ways. The easiest way is to tap on the heart icon next to the address when you select your pickup and destination locations. You can also manage, edit, rename and create new favourites from the "Favourites" entry in the side menu.

Question 16

How can I rate my trip?

Accepted Answer

You can rate your trip at the end of your booking. Access the rating screen either by tapping on the "completed trip" push notification or going back in the app while your driver completes your trip.

Question 17

How can I contact you?

Accepted Answer

You can contact us via multiple channels. The easiest and fastest way would be to call us from the "Call Us" entry in the side menu. You can also provide feedback about the app or your experience in the "About Us" section from the side menu.

Question 18

How can I delete my account?

Accepted Answer

You can delete your app account within your app or contact us and we can help with your request to delete your app account or to remove all your personal data according to GDPR.

Passenger FAQs